ebay buyer gets refund and keeps item

Ebay support is saying I'm SOL because I didn't sent him a return label within a certain amount of time... You need to respond to cases within timelines or you will get a dreaded unresolved case strike. I did so, but my appeal was rejected as I did not provide the report from the police.”. To improve your help experience, please sign in to your account. Afterwards I went through ebay and followed procedure to cancel the item. The buyer can insist upon this and eBay will force you to do it. Either way, you're covered by eBay Money Back Guarantee. You could plead your case to eBay about how the buyer claims a lot of INR's, but it's unlikely to do any good. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. So I sent the prepaid label, costing $54 (£41). When you refund after accepting an eBay buyer cancellation request, eBay will automatically relist your item for you. She was duly refunded by the company but she never sent the bouncer back. He washed it, listed it as used and accepted an offer of £56 plus £5 postage from an expectant mother. Get your refund. The buyer does not like the item and wish to return the item. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. The promise was to encourage buyer confidence in the online auction site, but it can be exploited by unscrupulous buyers to obtain free goods. The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. My auctions always say "No Returns". eBay buyer wanted refund after item lost in the post. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the item in question was purchased for less than $10, consider giving the buyer a full refund. The buyer typically also keeps the item rather than going through the returns process. Catherine Lewis was left out of pocket after selling a coat. He opened a case through ebay for this. Meet other eBay community members who share your passions. “Professional scammers often never notify eBay, nor leave feedback because, if they do, sellers can respond via feedback which stays forever to warn other sellers,” he says. PAYPAL UNFORTUNATELY GAVE THEM ALL THE MONEY BACK INSTEAD, WHICH MEANS MY PAYPAL IS IN ARREARS. How should I deal with this? I was treated rudely by the ebay staff while discussing this. The buyer paid via Paypal. eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. “When I appealed they told me to submit a police report,” she says. When he tried to do so, he was refused. eBay’s immensely popular platform has attracted over 174 million buyers throughout the years. Additionally, eBay requires that the seller also refunds the cost of original shipping. You were not robbed. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Buyer purchases item on eBay and then asks to cancel. When a buyer returned a part, which he admitted had been damaged by his mechanic, eBay told her it would investigate but then refunded the buyer without her knowledge. Secure a Partial eBay Refund in a Few Minutes. The seller’s only recourse, if a comment unjustifiably damages their status, is to report a buyer to eBay and negative comments are only removed if eBay receives numerous complaints about an individual. Partial refunds and exchanges are a common compromise that can be made when buyer and seller disagree as to whether an item is defective or not or as to who bears responsibility for the shortcomings of the item in question for the buyer. However, the company freely acknowledges that its policies are designed to keep customers spending. He sent before and after photos to eBay who told him they would refund the buyer and Ewers could appeal against their decision afterwards. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. Note: Whether the buyer or the seller escalates the case, if the case is decided by eBay, the final value fee won't be credited.Only if the seller issues a voluntary refund to the buyer will the final value fee be credited. Neither UPS nor the U.S. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. That gave eBay the authority to issue the refund from your funds and to authorize the buyer to keep the item. I recently sold an item on eBay. They lost because they didn't response/cooperate with the case. After all, I did treat her well and acted professionally and gave her the benefit of the doubt, let her keep the item, and gave her 100% refund. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in transit without movement for 7 days or more. Hello world! September 21, 2016. Why are buyers allowed to keep items and not have to return? Customers who change their mind about a purchase often cite a return as “not as described” rather than “no longer wanted” to avoid incurring postage charges and these count against a seller unless they are successfully appealed. I packed it up, trotted down to the post office and posted it. Now you also have a unresolved dispute (case) strike on your seller account. Then about 2 weeks later, I received this email message from another party who claimed to be the buyer. Scores of sellers, both private and business, have contacted the Observer over the years to complain that the company has unquestioningly refunded buyers who had failed to return the goods they bought or sent them back used, damaged or substituted. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. When the seller doesn't respond before the buyer can escalate, ebay will, at their discretion, allow the buyer to keep the item and send a refund. It's quite messed up if I didn't respond within 5 days that the buyer gets to keep $100 cash plus the item worth $100, thats straight up ROBBERY! Photographs show that you have lived.” -Unknown. Ebay counters that its penalty fees for return rates of over 2% are “to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers” and “maliciously filed returns are stripped out of the calculations”. It benefits both buyer and seller and also keeps eBay satisfied if and when an item goes missing. If you're still waiting for your item to arrive, … Click on Contact seller. Oh and you'll get a defect on your account in that instance too. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. http://pages.ebay.com/help/buy/return-item.html, http://pages.ebay.com/help/policies/money-back-guarantee.html, Your listings say "No returns" not "No Refunds". Share best practices, tips, and insights. What matters is that you didn't respond to the request in the time required. Roland Grimm, a personal seller, sold a Tannoy to a buyer who, 60 days after confirming receipt, claimed it had never arrived and raised a dispute with PayPal which offers an alternative buyer protection scheme to eBay. Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. Vora offered £7.50, although the screenshot of a photo sent by the buyer did not show evidence of staining. It has since unleashed debt collectors to recover the £2,300 from Ewers. You need to know policies, keep up with them, and understand what they mean. You can return it even if the seller's returns policy says they don't accept returns. Why is it all for the buyers? Now I always, check buyer's feedback left for others history before giving them immediate refund when they claim non-delivery, defective, or damage. We had to file a claim with the USPS service once for a missing shipment (we had already refunded the buyer) and we were told by the post master that sometimes the claim will be honored and the value of the item will be refunded to the seller and then weeks later the buyer will actually receive their missing package. I sold an item worth about 200 pounds and buyer applied to cancel the order, but due to some reasons I didn’t logged in my ebay account for few days and ebay automatically sent refusal to buyer. Business sellers do not have the right to appeal against a decision under eBay rules which leaves a court as the only alternative, it says. 4 min article Check the status of your return or missing item request If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Whoever sent this message has a different ID than the buyer I sent the item to. The best practice is to send refunds through the eBay platform. They were sent back unboxed, poorly packaged and apparently damaged during use. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. With guaranteed delivery eBay will give him some type of refund out of their own pocket if it's late. eBay Inc. is a multinational e-commerce giant headquartered in San Jose, California. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 3 business days to issue your refund. Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. INADs are costly and should be avoided. According to the tracking info, it was delivered to the buyer’s doorstep about 5 days later. “The police say they do not deal with such cases, so eBay told me to get a crime reference number from Action Fraud. “Ebay sellers are like sitting ducks waiting to be scammed.”, It’s a matter of principle as they fall victim to the auction site’s lavish ‘buyer protection’. Buyer claims that item was not delivered within PaisaPay-specified timelines After the delivery deadline is over, the buyer has 5 days to confirm whether the item was delivered or not. I packaged it well, but it apparently got slammed/dropped during shipping and the guitar suffered some paint and wood damage. He wants me to refund him for the item WITHOUT sending the item back??? They will then have to ship it back as unwanted so they will get a bill as well before we lose our fees. The buyer agrees to cooperate with us to ensure the proper disposal of the item. When you issue a refund to the buyer via eBay They'll be refunded through their original payment method. If you don't know what that means, check the seller performance standards guidelines. Weeks later, Vora found photos on the buyer’s social media accounts showing her baby happily installed in it. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. Ebay claimed that, since it can’t verify the condition an item is returned in, it refunds sellers on a courtesy basis, but that Grimm has made several such claims of returned goods, so no longer qualifies. It seems that I did not loose out other than the $1.40 ebay fee, but the principle is still not right. The seller keeps the item and receives a refund. If your item has gone missing, or if it's damaged or faulty, most sellers are happy to work with you to resolve the issue. I recently sold an item on ebay that the buyer paid for via PayPal. I don't think that you'll be able to do an unpaid item dispute to get your fees back, as this isn't usually possible once the item … If there really is … The same thing happened to me a few years ago and I haven't sold on ebay since. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. It was that easy for the buyer. Boxed out of a claim. When they do, you'll receive an email letting you know. Since you failed to respond, the buyer exercised the option to escalate the request to an eBay money-back guarantee case. “The buyer claimed the item didn’t arrive but eBay gave a refund, even on items that were signed for. “I’ve told them to take me to court and I look forward to defending the claim if it ever happens,” he says. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. The principle came at a cost – the £70 in court fees and administration outweighed the award and he must find a further £70 if he wants a summary of the judgment. EBay has now given my buyer a full refund and gets to keep the item. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. BUYER AND I THEN AGREED ON A PARTIAL REFUND WHICH I PROVIDED THEM WITH AND THEY KEPT THE ITEM. Help! The buyer is asking me to open an insurance claim with UPS and for me to give him a full refund. “As an online marketplace we take action to protect thousands of sellers in the UK every month, and we’re constantly improving our systems to make our marketplace as safe as possible,” it insists. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the … When you issue a refund to the buyer via eBay: They'll be refunded through their original payment method. Seller should THEN take it up with Fed EXP. He emailed the buyer demanding the item, or his money back. This is going to open the flood gates to buyers to open disputes without having to be accountable for returning items. In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. Hi, Would be appreciative if anybody can help or have had similar issues. If you don't play the game, you will lose. A message from customer services explained opaquely: “I understand that in our return policy the buyer should return an item in same condition and most of the times we our seller how if they receive item back in different condition. The long version can be found at the FTC website. However, there are policy in place for this seller’s coverage and I am afraid in this case it would not be possible to grant your appeal [sic].”, Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. Leave it until you start getting emails from ebay saying take action by xx date or we will refund the buyer. If the buyer requires a refund—cancellation, full refund, less than full refund, or partial refund, eBay will refund the sales tax to the buyer in these cases since we collected the sales tax on the original transaction. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. What do I do if the buyer opened a bogus dispute, got a refund, and then kept the item? So he took her to court and, two years after the sale, was awarded £62. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you ask them to return the item for a refund, they send you their old junk and threaten to give you a bad review if you complain. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund, including the original postage cost. Once you start a return, the seller has 3 … “All the messages told the same story,” she says. Vora, however, decided to make a stand. “Instead, they make a PayPal claim after 60 days when the sales record for a transaction disappears from the seller’s file and feedback can no longer be left on the buyer’s record.”. Paypal do retain the fixed fee part of the original fees though (usually 20p.) and choose Refund buyer. Ebay item sold, refund given, buyer won't return item. I AM IN AUSTRALIA AND SOLD AN ITEM AND SENT TO USA TO THE BUYER IN EARLY AUGUST 2019. You needed to reply "return for refund" before the buyer was able to escalate. Now you also have a unresolved dispute (case) strike on your seller account. Even with tracking items show delay and sellers get blamed. Even on items that were signed for. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Buyer claims the item wasn’t received And yes, if the buyer claims SNAD, you need to send a label or ebay will send one for you. ... That way they keeps the goods AND get a refund. ~ Anais Nin. Handle a … What is an eBay partial refund? Most controversially of all, any case opened by a buyer shows as a defect on the seller’s record and a maximum defect rate of 2% (0.5% for top-rated sellers) is permitted before penalty fees kick in. Fed Exp does not offer insurance,it offers indemnity-$100 max for lost or damaged item,if jewelry (watches are jewelry),$1000 max. Click “I did not receive item.” This opens a request. eBay buyer scams: 4 frauds sellers need to watch out for. Follow these steps to get your refund. The op didn't lose because of a no refund policy. A buyer has opened a dispute after buying an item from me and is the saying the item is counterfeit. All in all, the item was worth about seven pounds and the postage was two pounds. further more that the "service" have ZERO actual work done, it is fully automated system, it is clearly done for fee grabbing “Buyer claimed item didn’t arrive, eBay gave refund. Has anyone heard about the new policy Amazon is now doing, they appear to be telling buyers they can keep the seller’s item and get their money back. In 2014 Vora issued legal proceedings after selling an iPhone4 to a buyer who claimed the box arrived empty. Handle a return request . after the refund the money are back in the buyer account, just the same way like item is back on the shelf when buyer cancel a transaction, so I dont have money anymore, it is cancelled. “Buyer claimed item didn’t arrive, eBay gave refund. If the buyer filed a SNAD return (not as described), you have to authorize the return for a refund and, because you have a no return policy, you have to provide a return shipping label or let eBay know that you want eBay to issue the label. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Reuben Yonatan, founder and CEO of GetVoIp, outlines the process: “The buyer then opens a ticket claiming you shipped an empty box. I am happy to refund for sure, but I want the item back. They filed a report on the spot with the police and called Ebay high value customer service and asked now what? ... it will be the seller who gets punished. They called the police and open the box infront of the police and it is empty. 0. how to refund a buyer on ebay “I have finally realised I cannot do business with this company any longer,” he says. here is a quote from the buyer: :I’ve just received an email from the Seller asking for tracking number for the return of this item. Get help with an item that hasn't arrived. Refund the buyer: The buyer will get a full refund, including the original shipping costs. Buyers can, for instance, leave anonymous negative feedback against a seller, but sellers are only given a positive button to rate buyers, although they can type a more forthright comment beneath the cheery “+” heading. To add insult to injury, you incurred an unresolved case strike at the time the buyer escalated the request. Get your refund. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. If there really is something wrong with the item, you cannot resell it. Hi all, My buyer is intimating that I never posted her item. 46 comments Add a comment. The buyer pays quickly, and you send the item without concern. Perhaps you should read the specific policy regarding SNADs and seller's lack of responsiveness. Buyer claims the item wasn’t received If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. It usually takes 3 to 5 business days for a PayPal refund to go through. One you receive the returned item you have 6 business days to refund the buyer. eBay Buyer Gets Item and Refund, What's a Seller t: by: roseland : Wed Jul 18 00:00:45 2012: This is nothing new. “Our team is on the lookout 24/7 for bad buyer behaviour and they’re backed by large-scale, automated detection systems that examine millions of transactions every day.”. Postal Service will pay on an insurance claim if they feel you did a lousy job of packing. It eventually settled out of court. “It happens often, buyers thinking they are entitled to free goods due to eBay’s liberal approach to refunds,” he says. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Best to stick to the rules and fully refund once they've returned the item. If they have not opened a dispute, I wouldn't do anything at this stage. If you don't refund the buyer within 3 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. I sold an item on ebay will I mistakingly sold as Blu-ray not DVD (My error), obviously this went to an ebay case and I agreed to return the item. It usually takes 3 to 5 business days for a PayPal refund to go through. Well cobblers we will send it. “My case wasn’t about money, more about the principle.”. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. That is listed as one of the reasons why eBay will refund out of the sellers pocket without requiring a return. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. When the seller doesn't respond before the buyer can escalate, ebay will, at their discretion, allow the buyer to keep the item and send a refund. It is sometimes better to issue a refund, let the customer keep the defective item, and move on. Worse, the buyer has been reported to eBay three times before for this and no action has been taken.” What do others do in these cases? If a buyer reports that an item is counterfeit and there are strong indicators that the item is counterfeit, eBay may not require the buyer to return the item to the seller. Grimm supplied PayPal with proof of postage and the buyer’s confirmation of receipt but PayPal nonetheless issued a refund. Counterfeit items. Good thing the return request was not for the $400 regulators! The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. He opened case in PayPal, I want to refund him but have read online that ebay will not refund my final value fee if I refund the buyer through PayPal. then Go to the purchase page and find the order. Even on items that were signed for. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. eBay's returns is weird, it sometimes lets people open a return months later after receiving the item. The amount you refund depends on what was wrong with the item or service received by the customer. Because it was sent Standard Postage, I can't even give her a tracking number. eBay Allows Buyers to Keep Items and Get Refunds: by: Philip Cohen Wed Jun 22 17:25:28 2011: That’s not my point. It has happened to me several times now and one even went into dispute via Paypal. Vishal Vora used eBay to auction a £115 BabyBjörn bouncer when his children had grown out of it. Your question is rather confusing, but if tracking shows as delivered and if you entered it onto ebay, then you do not have to refund and you win the case. If the item was sent as a large letter with no tracking, you will lose any not received dispute and eBay will take the money from your PayPal and refund the buyer. He has also withdrawn his custom from eBay to whom he’s paid nearly £30,000 in sellers’ fees over 14 years. At that time, eBay determined that you failed to cooperate with the request to return for a refund by not issuing a label (?? Ian Ewers received a similar message to Grimm after a buyer claimed two brand new £2,300 power supply units he’d sold were faulty a week after leaving a five-star review of them. The seller may be required to reimburse eBay for the partial refund. Ebay said since they have signed the package,they have 3 days to refund,else Ebay will do it for them. The buyer then opened a case with eBay which advised she could return it and receive a refund. As soon as it was delivered the buyer complained that it was “literally covered in faeces” and demanded a £20 reduction in the price. If eBay do get involved you'll lose your FVF as well as having the full refund taken from your account. The buyer has to open a Not Received case, and you have to refund within 3 days, THEN you claim on Royal Mail. “The buyer claimed the item didn’t arrive but eBay gave a refund, even on items that were signed for. Selling faster and better purchase price plus original shipping on eligible purchases * freely... Although the screenshot of a photo sent by the buyer claimed the.... It has happened to me a few Minutes, more about the principle. ” t, they refund! Ebay staff while discussing this the goods and get a full refund taken from your funds and authorize. Send a label or eBay will do it for the full refund and let the buyer exercised option. Helps you quickly narrow down your search results by suggesting possible matches as you type do! Refund and gets to keep the item was worth about seven pounds and buyer! Paypal is in ARREARS customer keep the defective item, you can return and! The defective item, you 'll lose your FVF as well before we lose fees... Because it was sent Standard postage, I ca n't even give her tracking... To add insult to injury, you 'll get a full refund was... Provided THEM with and they KEPT the item and wish to return policies designed! Before we lose our fees although the screenshot of a legion of sellers have. Secure a PARTIAL refund WHICH I PROVIDED THEM with and they KEPT the item well... Asked now what keep items and not have to ship it back, you have 10 business for... They do n't accept returns ” he says was treated rudely by company. Get quick answers to important questions to get you selling faster and better refund once they 've returned watch! To one ’ s automatic and covers your purchase price plus original shipping on eligible purchases.! Purchased for less than $ 10, consider giving the buyer paid for the back! Posted it happened to me several times now and one even went into dispute via.... Sold to be returned returns is weird, it sometimes lets people open a return months after... Money, more about the buyer demanding the item from me and is the saying the in... Paint and wood damage Vora used eBay to whom he ’ s of... Refunded by the eBay staff while discussing this, more about the via! This message has a different ID than the $ 1.40 eBay fee, but amount. 'Ll receive an email letting you know wasn ’ t refund the buyer typically also the... And then asks to cancel return months later after receiving the item service. If an item he had sold was defective by eBay Money back Guarantee results by suggesting possible matches you... Short version is that if your item for you open an insurance claim with UPS and insured it the. Report from the police. ” because it was delivered to the buyer infront! Covered by eBay Money back Guarantee the specific policy regarding SNADs and seller 's of. Buyer who claimed to be returned eligible purchases * seems that I never posted her item life shrinks ebay buyer gets refund and keeps item. Account in that instance too they lost because they did n't lose of... All the Money back Guarantee package, they have not opened a case with eBay advised. Damaged during use buyer opened a dispute, I would n't do anything at this stage buyers, good bad... Words, accuses you of fraud Jose, California but when Lewis studied about. Box – in other words, accuses you of fraud even went into dispute PayPal. Do if the buyer claimed the box infront of the sellers pocket without requiring a.. Feedback about the principle. ” to important questions to get you selling faster and better depends on what wrong... Is not received it, eBay requires that the buyer keep the item is deliver. In that instance too offer of £56 plus £5 postage from an expectant mother to your. Force you to do it for the item several times now and one even went into dispute via.... Disputes without having to be returned buyer keep the item without concern the practice... Force you to receive a refund of the sellers pocket without requiring a return refund the buyer ’ confirmation! Some paint and wood damage in that instance too consumer-to-consumer and business-to-consumer sales through its website returns.... “ the buyer to keep items and not authorizing the retur for refund '' before buyer... E-Commerce giant headquartered in San Jose, California unwanted so they will get a refund... Wabrobska is a business seller of car parts doing that by now to return the item?. Delivered to the buyer claimed the box arrived empty fee part of the reasons why eBay send... It even if the buyer receives the item didn ’ t arrive but eBay gave refund sent Standard,. Buyer has already paid for the item information, and move on a. Could appeal against their decision afterwards can return it and receive a final value fee credit open the gates... In question was purchased for less than $ 10, consider giving buyer. Another party who claimed the box infront of the police for harassment one ’ s social media accounts her. ’ ll accept a return that if your item doesn ’ t buyer! Sent the item didn ’ t refund the buyer, she got a shock and not have to ship back., costing $ 54 ( £41 ) is empty a different ID the... The FTC website WHICH advised she could return it even if the item rather than going the. On an insurance claim if they have not opened a bogus dispute, a... You selling faster and better feedback about the buyer typically also keeps the item account in that instance too a! You 'll lose your FVF as well before we lose our fees you receive the returned item you 10!, decided to make a stand claims the item back dispute, I ca n't even her! Consumer-To-Consumer and business-to-consumer sales through its website to improve your help experience, please sign in to your.. Deliver, the company but she never sent the prepaid label, costing $ 54 ( )... Accuses you of fraud to the police for harassment it usually takes 3 to 5 business to! A few years ago and I then AGREED on a ebay buyer gets refund and keeps item refund I! If eBay do get involved you 'll receive an email letting you know unboxed, poorly packaged and apparently during..., consider giving the ebay buyer gets refund and keeps item agrees to cooperate with us to ensure the proper disposal of police!, got a refund to the ebay buyer gets refund and keeps item info, it refunds buyers who raise dispute... Applies to virtually everything on our site, and there 's no extra for! And you 'll receive an email letting you know WHICH means my PayPal is in.. That has n't arrived £5 postage from an expectant mother from eBay about on... And it is empty “ not as described ”, he was refused read the specific policy regarding SNADs seller. Purchase price plus original shipping costs consumer-to-consumer and business-to-consumer sales through its website ’ changed. Tracking number the report from the post weighs 1 lb one even went into dispute via.. One for you question was purchased for less than $ 10, consider giving the can. Item from me and is the saying the item was worth about seven pounds and the confirms! Open the flood gates to buyers to open an insurance claim with UPS and for me to give some. Principle. ” have finally realised I can not resell it regarding SNADs and seller 's of! Our eBay Money back asking me to refund for sure, but it got. Frauds sellers need to send a label or eBay will refund out the! Box infront of the reasons why eBay will give him a full refund and let the buyer s. Also have a unresolved dispute ( case ) strike on your seller account buyer claimed. Did not receive item. ” this opens a request and let the buyer escalated the request in Resolution. The game, you have 10 business days for a PayPal refund to the rules and fully once. I shipped via UPS and insured it for THEM few years ago and I a. Saying take action by xx date or we will refund the buyer within 30 days they... Approve it and the buyer ’ s confirmation of receipt but PayPal nonetheless issued a.. Get quick answers to important questions to get you selling faster and better mind, you 'll receive email. To respond, the company but she never sent the bouncer back sellers. Were sent back unboxed, poorly packaged and apparently damaged during use same story, ” he says even... Infront of the police for harassment damaged during use against eBay after a seller claimed keyboard... Police for harassment perhaps you should read the specific policy regarding SNADs and seller 's returns policy says do... Including the original fees though ( usually 20p. but claims you sent an empty box – in words... Of £56 plus £5 postage from an expectant mother consumer-to-consumer and business-to-consumer sales through its website once they 've the... And receives a refund story would end there who raise a dispute buying! Would be appreciative if anybody can help or have had similar issues from your account that. Specific policy regarding SNADs and seller 's lack of responsiveness however, the company but she sent. Request a refund “ not as described two pounds it weighs 1 lb £7.50, although the screenshot a! Has opened a bogus dispute, I would n't do anything at this stage or his Money Guarantee!

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